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P.L.U.S. General Agreement


*This content is currently applicable to customers in the Bangor Hydro District only.

  1. Emera Maine agrees to provide maintenance and repair or replacement service for privately owned lines and cover the labor and all parts necessary due to failure of the equipment. To be eligible for this program, you must be a Customer of Emera Maine.
  2. The Customer is responsible for proving that access is available to the private line right-of-way for tree clearance and maintenance or repair of the private line.
  3. This Agreement shall remain in full force and effect for the calendar year in which service was first operative hereunder, and it shall automatically renew itself for additional one (1) year calendar-based periods at the same monthly charges unless either party shall notify the other, in writing, of its intention to terminate not less than thirty (30) days prior to the end of the calendar year.
  4. The Customer may cancel this Agreement by notifying the Company in writing of their intention to do so at least thirty (30) days prior to the end of the calendar year. The Customer acknowledges that they are and will remain liable for all charges due the Company for any early cancellation of this Agreement, including, but not limited to, a cancellation by the Company as provided in Paragraph 11.
  5. Emera Maine reserves the right to inspect any private line prior to acceptance under this Agreement. All private lines must be in conformity with and be installed according to all Company, federal, state and local laws, rules, codes, ordinances and specifications to qualify for coverage under this Agreement.
  6. This Agreement does not cover any underground lines or transformers that the Customer may own and covers only overhead lines and poles that are part of the Customer's private line. Also note that Service-Entrance Conductors, Service Equipment, and Service Drops (all as defined by the National Electrical Code Publication NFPA 70) and any other equipment that is normally covered by the Company are not covered as part of this Agreement.
  7. The Company is responsible for that portion of the private line that is in service at the time of this Agreement. If the Customer extends their private line, they will have to apply for additional coverage to protect the newly constructed line. If the Customer does not pay for this additional coverage, then only that number of privately owned line poles that the Customer pays for, as counted from where the Customer connects to the Company's electrical system, shall be covered under this Agreement.
  8. While the Company is equipped to provide emergency service to the Customer, we will not be liable for any delay or failure to supply service, material or labor because of conditions beyond our reasonable control. The Company will make every effort to put your privately owned line back into service within our normal course of business of providing electrical service.
  9. Any repair service required after 5:00 p.m. on weekdays or on Saturdays, Sundays or holidays must be the result of a loss of power. Any calls for service, not a result of a loss of power, received during these time periods will be billed to the Customer at our standard hourly rates in effect at that time, and the Customer agrees to pay them. The Company reserves the right to limit repair or maintenance work to normal business hours when no service outage exists or, in the opinion of the Company, there is no safety hazard.
  10. If the Customer fails to pay any sum under this Agreement when due, breach any representations herein or fail to perform any obligations at the time and in the manner specified in this Agreement, the Company shall have the right to discontinue service at any time without notice and/or to cancel this Agreement. Upon cancellation of this Agreement, by the Company or the Customer, for any reason, the Customer is, and will remain, liable for the payment of all charges due the Company.
  11. In no event shall the Company be liable to the Customer for, and no credit allowance will be given for, (a) any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach hereof; (b) any damages to the Customer's premises incidental to the normal installation or removal of any equipment; (c) interruptions or delays in power, or for failure to provide power when any such problems are caused by acts of God, fire, war, riots, government authorities, interruptions of service on any system that is not the Company's or otherwise by causes beyond our control; or (d) any damages for interruptions caused by the Customer's negligence or by the Customer's willful acts, or for interruptions caused by failure of service other than the Company's service or equipment failure of any kind.
  12. This Agreement, together with the Company's Terms and Conditions Section -- Private Line Utility Support -- P.L.U.S., as approved by the Maine Public Utilities Commission, constitutes the entire Agreement between the Company and the Customer for service hereunder.

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Maine Public Service District Bangor Hydro District
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Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

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