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Beware of Scams


At times, Emera Maine customers may be targeted by scammers claiming to be representing the utility. They may even make it appear as if the call is coming from an Emera Maine number. Often these calls:

  • Demand immediate payment.
  • Require payment be made by a prepaid debit card, Green Dot card, or other non-refundable form of payment.
  • Threaten immediate disconnection.
  • Appear as Emera Maine on caller ID.
  • Happen outside of normal business hours.

Customers will never receive a call from an Emera Maine representative demanding immediate payment with the threat of disconnection. We will also never require payment by a prepaid debit card. If a customer is facing disconnection they are notified by mail, may receive a notification by automated or personal call, and are encouraged to contact us to work out an arrangement. We make every effort to work with our customers. Disconnection is a last resort.

To safeguard yourself against scams, keep the following things in mind if you receive a call that is unexpected or sounds suspicious:

  • Never give out credit card or other payment information over the phone unless you’ve initiated the call.
  • End suspicious calls and contact our Customer Contact Center at (207) 973-2000 or 1-855-EMERA-11 to ensure you are speaking with an Emera Maine representative.
  • If you are contacted by an Emera Maine representative, they will ask for the primary account holder by name and will know your account and billing information.

Should you ever have any questions about your account status, balance, payment options, or anything else about your service, please contact our Customer Service Center. If you have fallen victim to the scam and paid the fraudulent caller, we encourage you to report the scam to local law enforcement as well as the Attorney General’s office. The AG may be reached toll free at 1-800-436-2131.

Please Identify Your Service Area

Click on your district on the map, or select a zip code or town from the lists.

Select Your District on the Map Below

Maine Public Service District Bangor Hydro District
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Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts,  switch back and forth at any time by selecting the district selector button.

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