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Bills and Payments



Cost of Service

When you apply for service, our customer service representative will tell you about the basic or minimum service costs and about one-time costs, such as establishment fees.

Local (207) 973-2000
Toll free US & Canada 1-855-EMERA-11 (1-855-363-7211)

If you have questions about the cost of your service, call our Customer Contact Center. Rates charged for electricity supply and for electricity distribution are approved by the Maine Public Utilities Commission (MPUC). We cannot change these rates without the approval of the MPUC. You have the right to review and comment on our proposed rates when the MPUC holds public hearings on rate changes we propose. Transmission rates, however, are established by the Federal Energy Regulatory Commission.

Bangor Hydro District's delivery rates and Maine Public Utilities Commission's Standard Offer electric supply rates can be viewed at Emera Maine’s website.

No Discrimination Allowed

When you apply for service, we will treat you fairly. Before we accept you as a customer, we will ask you to answer some important questions.

We will never deny service to anyone based on age, sex, race, or country of origin. We either will agree to provide the service you ask for, or deny your request for service. If we deny your request for service, we will inform you, in writing, of the reason and explain what you can do to establish service.

Old Unpaid Bills

When you apply for service, we will check to see if you have had service prior with us. If you have an unpaid bill, payment of a security deposit will be required as a precondition of service. We also may accept a guarantor in lieu of a deposit.

If you dispute the old bill, or you are unable to pay the deposit or make other reasonable arrangements, see our information on complaints

Deposits

We may ask you for a deposit only if there is proof that you will be a credit risk. In most cases, this proof would be an unpaid electric bill that is overdue when you apply for service, that you have been disconnected by us for non-payment of a bill, that unauthorized use or theft of our services has been identified, or there is failure to comply with a bankruptcy court order.

When We Require a Deposit

  • We must inform you in writing and tell you what you can do to begin or continue service.
  • We will tell you what to do if you disagree with the deposit request or amount.
  • We will pay interest on your deposit.
  • We will give you an option of paying a cash deposit or allowing another person to guarantee your bills up to the deposit amount. The guarantor must be a customer in good credit standing with us.

Deposit Amount Payment Options

We may require a deposit that is equal to your anticipated bills for two billing periods.

In some circumstances, you may have a choice to pay the deposit in full or in three payments, with half the total deposit due at the time service is requested, 25 percent in thirty (30) days, and 25 percent in sixty (60) days. However, we may demand full payment of a deposit if you are already using a payment plan to pay off an unpaid Emera Maine bill.

Estimated Bills

Most Emera Maine customers homes are equipped Automated Meter Reading (AMR) system. These smart meters transmit daily meter read information to Emera Maine. These meters greatly reduce manual meter reading, resulting in lower meter reading costs and more accurate meter readings.

Those customers without an AMR meter may receive an estimated bill during extreme weather conditions, emergencies, inaccessible meters, work stoppages, or similar circumstances that would prevent our employees from reading your meter. We will not send you two (2) estimated bills in a row unless those conditions continue. MPUC requires us to obtain an actual reading at least once every twelve (12) months.

Make-Up Bills

If we have to issue a make-up bill for past service that you were not billed for, we will offer you a payment plan. If the reason for the make-up bill is our fault (equipment failure or our billing error, for example), you will be billed for a maximum of one (1) year of past service even if the billing mistake was for a longer time.

Third Party Copies of Notices

Let us know if you want another person to get a copy of any notice we send you. We will send a copy to the person you designate, but you are still responsible for payment.

Payment

You may pay your bill by mail or at the payment agencies listed on our website.

If you mail your payment to us using the return envelope, your bill is considered paid on the day we receive it. If you pay at a payment agency, your bill is considered paid on the day you make the payment. If you make a partial payment, we will apply it to the oldest balance due.

Emera Maine accepts payment by cash, check, or money order. When a check is dishonored, we will charge you a fee. If you have more than two (2) dishonored checks, you will be required to make future payments in cash or money order. Your check or money order must be made payable to Emera Maine.

To avoid late fee charges, pay your bill by the due date.

Online Bill Payment

You may pay your electricity bill online using Automatic Bill Pay or One Time Bill Pay.

Financial Assistance

You will need to make an appointment by calling the office nearest you (please see the list below.) The LIHEAP program year runs from October 1 through April 30. Contact your local agency to learn more.

The Low Income Assistance Program year runs from October 1 through September 30. LIAP Program guidelines require existing program participants to recertify eligibility. Applications for the LIAP Program will be accepted until April 30. Please contact your local agency immediately to schedule an appointment.

Waldo Community Action Partners
Office Hours: 7:30 a.m. to 4:00 p.m
9 Field Street, Belfast, Maine
(207) 338-3025 | (800) 498-3025

Pleasant Point Passamaquody Tribe
Office Hours: 8:00 a.m. to 4:30 p.m.
(207) 853-6021

Penobscot Nation
Office Hours: 8:00 a.m. to 4:30 p.m.
(207) 817-7492

Penquis CAP
Office Hours: 8:00 a.m. to 4:30 p.m

Bangor Office Dover Office Lincoln Office
262 Harlow Stree 50 North Street 40A Main Street
Bangor, Maine Dover, Maine Lincoln, Maine
(207) 973-3630 (207) 564-7116 (207) 794-3093


Washington Hancock Community Agency

Office Hours: 7:30 a.m. to 4:00 p.m.

Milbridge Office Ellsworth Office
Main Street 248 Bucksport Road
Milbridge, Maine Ellsworth, Maine
(207) 546-7544
(800) 828-7544
(207) 664-2424
(once connected please follow instructions)


Aroostook County Action Program

771 Main St. 91 Military St. 40 Alfalfa Ave. 88 Fox St.
Presque Isle, ME 04769 Houlton, ME 04730 Fort Kent, ME 04743 Madawaska, ME 04756
(207) 764-3721
(800) 432-7881
(207) 532-5311 (207) 831-5135 (207) 728-6345


Houlton Band of Maliseet
88 Bell Rd.
Littleton, ME 04730
(207) 532-4273

Aroostook Band of Micmac Indians
7 Northern Rd.
Presque Isle, ME 04769
(207) 764-1972
(800) 355-1435

Payment Plans

We will continue to provide service even if you can't pay your account in full if you pay a reasonable portion of your bill and agree to pay the rest in affordable weekly, bi-weekly or monthly payments. You also must agree to pay all future bills within thirty days of the postmark date until the overdue amount is paid-in-full.

We also have two payment arrangement options:

  • Levelized Special Payment Arrangement (SPA). This is an average of the current balance plus the estimated future electric usage divided by the number of billing periods remaining until November 1.
  • Individualized SPA. If a customer is unable to meet the terms of a levelized SPA, we offer an individualized SPA, which considers individual circumstances.

We will consider the following issues when establishing a payment plan:

  • Your ability to pay.
  • Your previous payment history.
  • The reason why the bill has remained unpaid.
  • How long the bill has remained unpaid.
  • Whether disconnection would pose a danger to your household.

We will send you a written copy of the payment arrangement.

If you do not make payments according to the payment arrangement, we will send you a disconnection notice that gives you three (3) business days to pay the past due amount or make an acceptable arrangement to avoid disconnection.

You do not have to agree to a payment plan or any other proposed settlement of a disputed bill if doing so means giving up other rights.

Budget Billing

The purpose of the Budget Billing Plan is to offer you, our residential customer, an opportunity to pay a monthly, levelized amount year-round. This helps to lessen the impact of high bills in the winter. You can enroll in the Budget Payment Plan anytime as long as your account is in good credit standing.

Please Identify Your Service Area

Click on your district on the map, or select a zip code or town from the lists.

Select Your District on the Map Below

Maine Public Service District Bangor Hydro District
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Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts,  switch back and forth at any time by selecting the district selector button.

If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)