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Special Services


LifeLight is a program designed to prevent unnecessary or accidental disconnection of electric service to qualifying residential customers. To qualify, you must have a medical necessity, such as electrically-powered medical equipment, that is supported by a statement from a doctor or other qualified health care professional.

Please request the LifeLight form from the Customer Contact Center, and bring it to your health care provider for completion.

Once we receive the completed form from your medical provider, we enter special codes in our computer system and physically attach special tags to meters at your home to identify customers on the LifeLight program. We then exercise additional caution and take additional notification steps when we are asked to disconnect the electric service or there is a power outage at the location.

Participation in the LifeLight Program cannot prevent outages caused by weather. We do, however, hope to provide an extra measure of comfort if medical equipment becomes a necessity for your family. 

Radio Watch

Because we care about our communities, our neighbors, and our children, we participate in Radio Watch. Emera Maine employees working throughout our service territory will use our radios and other communication devices to report suspicious or emergency events, such as:

  • People who are lost, injured or in trouble
  • Auto accidents or motorists in distress
  • Fires or crimes in progress

Interactive Voice Response

Use Emera Maine’s Interactive Voice Response telephone service to report power outages and to hear updates about known system outages. This system helps you to report the outage without waiting for a representative to become available to take your call.

The IVR system also allows you to access your account for specific information such as an account balance, payment history, due dates, and to make a payment.

Please Identify Your Service Area

Click on your district on the map, or select a zip code or town from the lists.

Select Your District on the Map Below

Maine Public Service District Bangor Hydro District


Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts,  switch back and forth at any time by selecting the district selector button.

If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)