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Special Services



Gatekeeper

The Gatekeeper program is designed to use the "eyes and ears" of Emera Maine personnel to link at-risk elderly and disabled people with available community services. Upon recognizing an individual in need, Emera Maine personnel will inform the individual that contact will be made with the Disability and Aging Services Hotline (DASH) Network, and a professional from the group will offer assistance to the individual.

LifeLight

LifeLight is a program designed to prevent unnecessary or accidental disconnection of electric service to qualifying residential customers. It cannot prevent outages caused by weather. We do, however, hope to provide an extra measure of comfort if medical equipment becomes a necessity for your family. You must have a medical necessity that is supported by a statement from a doctor or other qualified health care professional. By using special codes in our computer system, special tags are attached to meters, and we are able to identify our customers who are on the LifeLight program. We then exercise additional caution and notification when we are asked to disconnect the electric service.

Radio Watch

Because we care about our communities, our neighbors, and our children, we participate in Radio Watch. Working daily in villages, towns, and municipalities that make up our service territory provides us an opportunity to be observant, and when needed, lend assistance. Our company vehicles, equipped with radios, are used to report suspicious or emergency events, such as:

  • Children who are lost, injured or in trouble
  • Auto accidents or motorists in distress
  • Crimes in progress
  • Fires

Interactive Voice Response

Use Emera Maine’s Interactive Voice Response telephone service to report power outages. This system permits you to report the outage without having to wait for a representative to become available to take your call. This system also allows you to access your account for specific information such as account balance, payment history, and due dates.

Please Identify Your Service Area

Click on your district on the map, or select a zip code or town from the lists.

Select Your District on the Map Below

Maine Public Service District Bangor Hydro District
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Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts,  switch back and forth at any time by selecting the district selector button.

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