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Arrearage Management Program (AMP)


The Arrearage Management Program (AMP) is an assistance program designed to help eligible low-income residential customers who are behind on their electricity bills. Approved applicants will be eligible for forgiveness of up to 100 percent of their past-due amount at the time of enrollment. A forgiveness credit will be applied to the past-due amount monthly each time a customer makes an on-time payment in full. The forgiveness credit will be equal to one-twelfth of the total past-due amount at the time of enrollment, subject to a monthly cap of $300.

To qualify, customers must:

  • Have applied to be or be a current Emera Maine residential electricity customer,
  • Be eligible for LIHEAP in the State of Maine,
  • Have a past-due balance of $500 or more that is at least 90 days past due, and
  • Have not previously participated in, withdrawn from, or failed to comply with the program terms of an AMP.

The forgiveness credit will stop if the customer fails to pay their monthly bill in full by the scheduled due date. The customer may receive the forgiveness credit if they make up the missed payment plus late fees. If more than two payments are not received in full by the scheduled due date in the 12 month AMP period, then the customer is removed from the AMP Program and is no longer eligible to participate, even if the missed payments are repaired.

Participants with arrearage amounts that are greater than $3,600, or that otherwise are not fully forgiven after a 12-month period, and who successfully complete a full year of the AMP, may reapply to continue participating in the AMP.

To apply, customers must complete an Application for Participation in the State of Maine’s Arrearage Management Program (AMP Application) at their local Community Action Program agency. The application also can be requested by calling Emera Maine's Customer Contact Center at (207) 973-2000 or 1-855-EMERA-11.

Waldo Community Action Partners
Office Hours: 8:00 a.m. to 4:30 p.m
9 Field Street, Belfast, Maine 
(207) 338-3025 | 1-800-498-3025

Pleasant Point Passamaquoddy Tribe 
Office Hours: 8:00 a.m. to 4:30 p.m. 
(207) 853-2600

Penobscot Nation 
Office Hours: 8:00 a.m. to 4:30 p.m. 
(207) 817-7492

Penquis
Office Hours: 8:00 a.m. to 4:30 p.m
(207) 947-3630 | 1-800-215-4942

Bangor Office Dover Office Lincoln Office
262 Harlow Street 50 North Street 40A Main Street
Bangor, Maine Dover, Maine Lincoln, Maine
(207) 973-3500 (207) 564-7116 (207) 794-3093


Downeast Community Partners

Office Hours: 7:30 a.m. to 3:30 p.m.

Machias Office Ellsworth Office
7 VIP Drive 248 Bucksport Road
Machias, Maine Ellsworth, Maine
(207) 664-2424
1-800-828-7544 (8:00 a.m. to 12:00 p.m.)
(207) 664-2424
(once connected please follow instructions)


Aroostook County Action Program

Presque Isle Office Houlton Office Fort Kent Office Madawaska Office
771 Main St. 91 Military St. 40 Alfalfa Ave., Suite 102 88 Fox St.
Presque Isle, ME 04769 Houlton, ME 04730 Fort Kent, ME 04743 Madawaska, ME 04756
(207) 764-3721
1-800-432-7881
(207) 532-5300 (207) 834-5135 (207) 728-6345


Houlton Band of Maliseet
Office Hours : 8:00 a.m. to 4:00 p.m.
88 Bell Rd. 
Littleton, ME 04730
(207) 532-7260

Aroostook Band of Micmac Indians
Office Hours : 8:00 a.m. to 4:00 p.m.
7 Northern Rd.
Presque Isle, ME 04769
(207) 764-1972
1-800-355-1435

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Maine Public Service District Bangor Hydro District
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Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

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